Opportunity

For the selected candidate, joining On the Road Experience is an opportunity to

• Help build an innovative travel company that offers demanding customers unique holiday experiences
• Travel in and develop in-depth knowledge of the destinations offered by the company;
• Be part of a dynamic, highly capable, diverse yet close-knit team of an entrepreneurial organisation that knows no boundaries;
• Take full responsibility in developing business in a specific customer geography/market for the company;
• Work effectively in a small-budget “get more done with less” culture
• Market and sell our journeys using different but complementary ways:
• Digital marketing and offline marketing activities (e.g., events)
• Relationship sales via a consultative, knowledge- and friendship-based approach

Role

This role has a dual focus – as Journey Host, and a Travel Experience Specialist - which are complimentary and together will provide the candidate a meaningful role and potential for growth within our company.

As a Journey Host, your compensation will be based on the number of journeys you host. For the Travel Experience Specialist aspect of this role, compensation will be based on consultative-/relationship- based sales for a specific customer market or geography.

Hosting – Customer Experience

For each Journey that you host, you will be the Lead for everything big and small that needs to be done before, during and follow-up’s after the journey. Each journey is, in effect, an “event”.  You will be assigned select ‘events’ to host.

Training – self- as well as provided hands-on training. Before you host the first journey on your own, we will provide training and you will need to familiarise yourself with the itinerary (e.g., hotels, routes, activities) – and understanding the “why’s/what/how” behind our service.

For every journey you host, you will be comfortable with and expected to:

• Be Prepare and Organized
• Familiarize yourself on all aspects of the itinerary and the profiles of the customers in as much detail as is possible.
• Assist our Operations team where needed on journey preparations
• Arrive at the designated Starting location 1-2 days before journey begins and be hands-on in preparing all that is needed before customers arrive
• Listen Anticipate and Lead
• Work closely and be respected as a leader within our multicultural journey crew to ensure the flawless operation of the journey.
• Be tuned in on every customer, their nuances and preferences. Understand group dynamics. Enable our crew to be the trusted attentive journey crew that we strive to be for all our customers
• Be observant, anticipate issues where possible and make the most of unforeseen situations (e.g. spontaneous picnic, while traffic jam) to make road journeys enjoyable
• Gather Feedback - obtain customer feedback & provide new ideas for improved product

Specialist – Travel Experience

This person must be a Travel Experiences Advocate who continually identify ways to impress and strengthen relationships with customers, and partners. You will be comfortable with:

• Working to sales targets but equally happy doing the administrative tasks as this is a 360-degree role where you will handle every detail of the booking from initial inquiry to payments, to the clients returning home
• Promoting our journeys in a consultative, knowledge- and relationship building-based approach.
• Work closely with the assigned Journey Hosts (if it is not you) to ensure all preferences/limitations/knowledge about your customers are passed on to the journey crew
• Identifying customers/segments and build long term relationships with them;
• Maintaining an active leads and sales generation program for a rolling 12 months;
• Identify which channel partners could be key to your sales success here and identify ways to strengthen these relationships over time.

You will be assigned a specific customer Market/Geography to build and expand the business

Other

• Depending on your interest and availability, you may also get involved in supporting our product development and research activities.

Candidate Requirements

As a successful candidate, you will probably have a minimum of 5 years’ experience in a service industry (for example, Hotel, Event Management, Hospitality), have travelled extensively and/or currently live in one of the regions of our itineraries.   Perhaps you have been involved in or led outward-bound activities.

Frankly, there will be no single path that would have led you to become a qualified journey host.  So, if you feel you are qualified, let’s talk!

You should….

• Have an adventurous spirit and travelled extensively in the regions where you will be hosting our clients
• Have an innate desire to explore and share experiences with others and our customers; to thrive on making travel enjoyable for others
• Show strong evidence of being equally at ease connecting with demanding Asian as well as Western customers who are used to individual and full-service travel
• Have a demonstrated ability to work closely in teams
• Be recognized for inspiring confidence in others and remaining calm in emergency situations
• Have a personality that
• Balances enthusiasm, friendliness, and informality with reliability, trustworthiness and safety,
• Strives to do everything in the best possible way without being pretentious,
• Is open and honest: you do what you say, you say what you do
• Inspires confidence in our customers and respect in our staff
• Is very outgoing and exuberant to infect others with the passion we have for our journeys
• Will not quit until our customers are “over the moon”
• Subscribe to these core management principles of our company
• Completely open communication
• Keeping promises/commitments
• No such thing as “this is not my job”
• Be hands-on, highly flexible and have a can-do attitude
• Be creative, quick-thinking and quick-learning
• Have outstanding communications skills – proactive and complete
• Good written and spoken English, and a good command of Mandarin is mandatory
• Have a driving license, driving experience and demonstrated interest and experience with self-driving holidays
• Can adapt to flexible work times/schedules

Upon request, the candidate will be able to submit references.  

Contact Details

Website: www.ontheroadexperiences.com       Email: by clicking "Apply Now"

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