Responsibilities:

• Work with the account management team to execute sales opportunities and assist in the promotion of eBroker products and technologies.
• Focus on delighting our clients through proactive service management initiatives demonstrating a thorough knowledge of client needs.
• Establish and maintain a trusted advisor role to our client and own the client technical relationship.
• Full involvement in client technology initiatives and opportunistic lead identification.
• Meet with clients to review all ongoing business, technical projects, service issues, and maintain and drive mutually agreed project plans and issues lists.
• Perform capacity planning through regular reviews of bandwidth reports and system capacity reports.
• Obtain a broad understanding of the clients overall goals to retain, grow and adopt eBroker value added services at the client.
• Responsible for creating a positive can do attitude championing client services, technology and the priorities of our clients across eBroker.
• Provide customer feedback to internal groups on service expectations and service performance.
• Maintain awareness of industry and regulatory directions and work with clients to implement required changes.
• Participate in strategic migration activities as needed.
• Act as client escalation point for all issues impacting technical services ensuring the proper actions are taken by eBroker to produce a satisfactory outcome for clients.

Requirements:

• Higher Diploma or Degree graduate in IT related discipline
• Minimum 2 years experiences in implementing and supporting project with solid experience in user management
• Very strong people management skill and good knowledge of all technical aspect in a project cycle
• Previous working experience in front office trading and/ or backoffice system required.
• Familiarity with MS Office, Outlook, Visio and MS project
• Mature, confident, presentable, good team spirit and willing to take up challenges
• Good time management, can work independently and able to work under pressure
• Strong communication skill in both English and Cantonese; Mandarin and/or Japanese preferred

Hands-on experience on a number of the following technologies:

• MS SQL Server 2000 or higher
• Net Framework (VB, C#, ASP)
• Crystal Report
• tcl
• Delphi

We offer competitive base salary, attractive performance based bonus and other benefits to the right candidate. For application, please email your detailed resume and expected salary by clicking "Apply Now"

All applications will be treated in strict confidence and will be handled by authorized personnel only. Information provided will be used for the purpose of employment application to eBroker Systems Limited and will be destroyed within 6 months from the date of receipt