Job Responsibilities:

• Handle incoming enquiry from sales on claims handling.
• Communicate with other teams to ensure timely and quality responses to enquiries.
• Monitor hotline enquiries and recommend improvements in service and procedures in order to enhance efficiency or prevent potential problems.
• Handle the assigned claim falls within his/her authority in pursuant with Claims Guidelines

Job Requirements:

• Matriculated with professional insurance qualification i.e. ACII or ANZIIF is an advantage
• 3-4 years of working experience, preferably with general insurance industry
• Experience in customer service is preferable
• Knowledge of general insurance claims handling is an advantage
• Good interpersonal and communication skills
• Good complaint handling skills
• Willingness to excel and the ability to establish standards
• Excellent command of both spoken and written English & Chinese