Responsibilities:

• Identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service.
• Develop KPIs on learning and development to measure Learning effectiveness.
• Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers, Operational Staff, Management Trainees and Interns.
• Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the company’s values, business objectives and results, and the training needs of the employees.
• Plan, develop, conduct and supervise training and development programs according to business needs.
• Develop and update training manuals based on operational needs and liaise with overseas managers on training delivery.
• Plan, review, prepare, and monitor the company’s Training Budget & Training Plan.
• Train and manage the team of internal trainers to ensure effective delivery of all internal trainings.
• Work closely with External Training providers on external in-house training programs or public programs.
• Seek best solutions to improve operations workflow procedures.
• Manage learning programme administration and training records; Monitor the budget allocation for Learning and Development.
• Assist in setting up new operations and involving in business development.
• Participate in any ad hoc projects that the company assigns

Requirements:

• Bachelor’s Degree in Human Resources or other discipline
• 8 + years of experience in Learning & Development including training design and facilitation
• Certified in branded training products and psychometric tools (MBTI, 360 assessment, DICS, etc..) is an advantage
• Solid hands-on experience in designing and delivering cultural change programs
• A mature individual with excellent interpersonal skills, convincing and influential
• Fluent in both written and spoken English and competent in Putonghua.
• Independent, capable in handling diversity in a multicultural organization
• Willing to travel

Interested parties please send full resume by clicking "Apply Now".

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