Responsibilities:

• Provide high quality customer service and meet service goal
• Answering telephone hotline in professional manner in order to respond users’ requirements
• Handle customer service inquiries, reservations and complaints
• Work with internal departments to seek possible solution for customers
• Ensure a smooth running of the process with customers
• Organize and manage daily operations of the centre

Requirements:

• Form five or above, relevant working experience is preferred
• Good command of Cantonese, spoken English and Mandarin
• Proficient in Chinese and English typing
• Able to use Microsoft Office, Computer Software and contain some basic computer knowledge
• Hard-working, Careful, Active, Responsible, enable to work under pressure and fast-paced work environment
• Able to work in flexible hours if necessary 

職責:

• 提供優質客戶服務、達到服務目標
• 接聽熱線電話、回應用戶要求
• 處理用戶服務查詢、預約及投訴
• 電腦系統輸入資料
• 和同事尋求客戶問題的解決方案
• 確保與客户溝通時過程順利
• 組織和管理中心的日常運作

資歷:

• 中五程度、具備相關工作經驗優先
• 良好粵語、一般普通話及英語
• 懂中、英文輸入法
• 懂使用MS OFFICE電腦軟件及具基本電腦知識
• 勤奮細心、主動盡責、能在工作壓力及節奏快速的環境下工作
• 需輪班工作