Reservations Executive

We are looking for a bright, capable person to work in our Leisure FIT Reservations Department where you will be the bridge between our clients overseas and our suppliers in Hong Kong. You will be required to assist in handling all communication related to bookings, quotations, requests and confirmations prior to the customers arrival and to coordinate delivery of the above services to the customer during their stay.

Key Responsibilities:

- Respond and process quotations, reservations and booking requests efficiently and professionally

- Assist with booking all pre-contracted ground services requested by the customer

- Liaise and coordinate with 3rd parties and handle customer inquiries

- Ensure accurate record keeping for billing and operations accuracy

- Run fortnightly transfer reports and liaise with suppliers to ensure all requirements are confirmed and booked

-  Prepare Welcome and Arrival packs for clients on a fortnightly basis

- Ensure accuracy of services in line with company standards and policies

Required Qualifications:

- A minimum of 1 year’s work experience preferably within the inbound tourism industry

- Excellent written and spoken English is mandatory

- Ability to work independently and without supervision

- Experience working with the UK or USA market highly desirable

- Proficient in MS Office

- Cantonese speaking mandatory

- Immediately available candidate is preferred

Candidates without the above experience need not apply