#12304;Urgent】good pay + shift allowance : Cyberport - Desktop Support Engineer (24/7 shift )
Optimum Solutions (Hong Kong) Limited
- Company Industries：Information Technology
Job Information
- Post Date：2018-03-19
- Location：Not Specified
- Salary：HK$14,000 - 25,000 /month (negotiable)
- Employment Type：Full Time
- Job Function：Support
Job Description
Work location: Cyberport
Shift: Yes, 24/7
PRIMARY RESPONSIBILITIES:
- Responsible in handling internal and external calls from the users regarding IT incidents or service requests;
- Responsible to provide 24x7 remote support to users on various client devices and gaming / non-gaming systems and provide technical guidance to team members to ensure a smooth and efficiency operation;
- Continuous improvement to achieve higher rate of first call resolution;
- Ensuring proper documentation, notification, escalation, tracking, and follow up of all incidents/service request;
- Follow-up with users to ensure satisfaction;
- Continuously to build up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service;
QUALIFICATIONS:
Experience
- 1+ years of relevant IT helpdesk/enterprise remote support experience required
- Hands-on experience with personal computers/laptops;
- Possess experience in hardware and software troubleshooting;
Skills / Competencies
- Ability to communicate effectively in English and Cantonese/Mandarin
- Good listening skills & customer service expertise
- Ability to present ideas in user-friendly language to non-technical personnel and end users
Salary and position commensurate with experience
Company Info
Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company providing Professional Services since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms.
Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations, customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.
We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment
to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India.
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