Hong Kong [Change Country] Hong Kong JobsHong Kong Hospitality / F & B JobsHong Kong Hospitality / Hotel Services Jobs Employers / Post Job
[ Log On ]

Guest Relations Officer -Element

Worldwide Flight Services Holdings S.A.

  • Company Industries:Tourism / Travel Agency

Job Information

  • Post Date:2018-03-21
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Hospitality / Hotel Services  Tourism / Travel Agency  

Job Description

Key Responsibilities:
To provide professional and efficient guests services related to membership and promotion programs at ELEMENTS:

  • Able to maintain high quality guest service at premium Club Lounge
  • Engage and take care of our top-tier members and related loyalty programme
  • Able to work cheerfully, follow policies and procedures
  • Ensure high level of members’ satisfaction by providing prompt and courteous services and establishing friendly rapport with members
  • Greet the members and answer their enquiries in professional manner
  • Assist in handling incoming phone calls and queries for visitors and members.
  • Courteous, service oriented with pleasant personality
  • Handling redemption of membership / promotion benefits, gifts and coupons
  • Carrying out promotional activities for the Club

Requirements:

  • At least 1 year relevant experience in hospitality industry or customer services industry
  • Pleasant personality, customer oriented and detail-minded
  • Fluent in both spoken and written English, Chinese and Putonghua
  • Diploma holder in Hospitality, Travel and Tourism Management or related disciplines

We offer attractive remuneration package, medical and insurance benefits, annual leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary by email.

All information collected will be kept in strict confidence and only for employment-related purposes.

Company Info

The WFS Group with its headquarters in France is one of the world’s largest Transportation and the leading airport passenger services provider in Hong Kong. The Group comprises 6 major businesses: Cargo, Ramp, Technical Services, Baggage, Passenger Services and Premium Lounge Services, with operations in 22 countries providing high quality services across a network spanning over 194 airport locations on 5 continents.

Every day, more than 18,000 WFS’s employees offer high quality services to airport customers and passengers worldwide, and work in Cargo Building, Airport Terminals, Fueling Workshop, Baggage Handling System, Apron, Premium Lounge, Flight Repair Workshop, Packing Service Counter, Porter Counter, Concierge, Cruise Terminal and Passenger Check-in Counter, etc..

What is in it for your career?

A career with WFS opens up a world of opportunity to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world class service. If your goal is to work for an organization that value personal development, and that you would like to develop your career in Aviation or Tourism Industry.

Apply now!

Global Website : http://www.wfs.aero

Hong Kong Website: http://www.hkairportconcierge.com/

Kai Tak Cruise Terminal Website: http://www.kaitakcruiseterminal.com.hk/

Apply
Position Company Location Update
Subscribe job alert by email:
Email marketing by Spread