Responsibilities:

• Handle day to day outbound calls for membership administration enquiries, target marketing campaigns/RVSPs/Event etc.
• Handle and clarify enquiries for membership administration related activities; determining the cause of the problem, thinking and explaining the best solution
• Investigate and resolve customer complaints, which may be complex or long-standing problems   
• Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
• Coordinate with Marketing Department on events RSVPs & onsite support
• Handle the calls about reservation and programme related enquiries
• Handle and process member services tasks (ie: missing mileage claim, enrolments etc. )

Requirements:

• Diploma or above
• Minimum 2 years’ experience in customer service and preferable in airline/travel agency industry
• Strong courteous telephone manner and communication techniques  
• Show flexibility and willingness to work shifts/rosters ( odd hour schedule)
• Excellent customer service mindset, pleasantly assertive and results-oriented
• Show flexibility, willingness to multi-task, ability to analyze and good problem solving skills
• Able to handle stress well
• Good written and spoken English, Cantonese and Mandarin
• System knowledge of MS Office and travel/airline booking systems is a must

ICLP offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary by clicking apply now.

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about ICLP at www.iclployalty.com