Job Descriptions:

• To handle inbound enquiries and resolve customer concerns;
• To conduct outbound follow up calls;
• To report issues and customers’ comments to supervisor for service improvement; and
• To perform ad hoc tasks as required.

Requirements:

• Tertiary educated, with insurance professional qualifications is an advantage;
• A minimum of 3 years’ relevant experience in call centre, preferably in insurance industry;
• Good interpersonal skills, strong sense of responsibility, patient and with positive attitude; and
• Good command of spoken English and Chinese (including Putonghua).

Candidates with less experience will be considered for the position of Associate.

Please quote the position and send your application in strict confidence with the application form (http://www.hkmc.com.hk/eng/about/career.html), full resume stating current and expected salary by 3 April 2018 to:

The Recruitment Officer

34/F., Cosco Tower (High Block),

Grand Millennium Plaza, 

183 Queen's Road Central, Hong Kong

Fax: 2536 0095

Please ensure that all information provided to any of The Hong Kong Mortgage Corporation Limited (HKMC) and its subsidiaries and subsidiary undertakings (collectively, HKMC Group) is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment. Please read the HKMC Group Personal Information Collection Statement for Job Applicants at the HKMC website before completing the application form. Personal data collected will be used for recruitment purpose only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.