Secretarial and Administration

•    To provide comprehensive secretarial support to the Senior Vice President
•    To compile strategic reports and summary reports as required
•    To prepare presentations for use at SMT/internal meetings and vendor presentations
•    To report critical issues and events that require immediate action
•    To greet and direct visitors to appropriate area on behalf of manager
•    To answer telephone calls and take messages, answer routine inquiries
•    To administer incoming mails, reports, and correspondences for the department
•    To produce correspondences and reports using appropriate software and tools
•    To establish and maintain files and records
•    To arrange travel reservations and accommodations, ensuring that travel arrangements are made in accordance with company policy
•    To maintain calendar for the Senior Vice President

Customer Service

• To support the team members in answering enquiries from internal/external parties or direct enquiries to the appropriate person to handle
• To update and maintain all organization charts for the division
• To maintain the complete documentations and files within the department
• To handle confidential information with utmost discretion
• To take time to turn every complaint into an opportunity to exceed customers’ expectations
• To fully understand and be able to communicate our Omni-channel service to customers if needed

Communication

• To communicate politely and sensitively, ensuring that any issues are followed up promptly including all meeting arrangements  with appropriate persons
• To take minutes of meetings as required and distribute accordingly
• To respond to both internal and external customers in an efficient and polite manner

Company Culture and Values

• To fully engage and live by the Lane Crawford Vision, Passion, Learning and Collaboration (PLC) Values, Leadership Code and deliver our Customer Service Promise at all times
• To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives
• To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity