Reporting to CEO and as a member of the Senior Management Team, this role is responsible for both the strategy and delivery of activities, events and exhibitions both in WWF Centres and in external locations across Hong Kong.

This involves strategic business planning for developing and delivery of centre based and external products, activities, events and exhibitions to support WWF advocacy and fundraising.

Responsibilities:

• Supporting and advising CEO WWF on hospitality services requirements in infrastructure capital expenditure projects, working closely with the business manager Infrastructure and ICT.
• Work independently with regular reporting directly to the CEO on retail trading, centre and external events planning and progress. The development and implementation of operational plans and KPIs to deliver on operating budgets and growth in supporter engagement and fundraising revenue.
• Work closely with the Director of Development and Chief Content Officer in corporate and community engagement and communications for the digital marketing of events and activities. Coordinating centre services and events with the annual conservation and communication plans.
• Build and develop centre based visitor experience operational teams, including educators, overseeing procedures design, sequence of service training and delivery of centre services.
• Achieve quality and consistency in the delivery of facilities and hospitality services directly overseeing centre based team standards.
• Develop and deliver vocational educational programs for staff and centre based product for delivery by educators and part time eco guides. Supervise visitor experience team members in dealing with memberships, subscriptions, enquiries, feedback and complaints.
• Undertake staffing responsibilities (hiring, training, evaluating staff performance) for visitor experience teams, vocational and product development educators, eco guides and part time staff.
• Other duties and assignments as required.

Requirements:

• At least 15 years professional experience in leadership and management role, with demonstrated success in hospitality management and vocational hospitality education.
• Preferred previous experience in a senior position in corporate hospitality and hotel group operations, with a track record in business development or consulting.
• Experienced in Strategic planning and analysis having financial budgetary responsibility and able to be flexible and adapt to changing situations working with teams on product delivery in WWF centres.
• Excellent people skills and budget management experience
• Proficiency in spoken English, Cantonese and Putonghua preferable. A good level of written English and Chinese.

We offer a 5-day work week and competitive compensation and benefits packages to the right candidate.  The office location of this post is onsite managing one of our WWF Visitor Centres and you may be required to work at any of the other centres or at our Headquarters in Kwai Hing (Centres are located in Mai Po, Tai Po , Hoi Ha Wan and Central). Interested parties please visit our website (www.wwf.org.hk/whoweare/jobs/) for further information.

Date for Application Review: 6 April 2018

Application would be considered until the post is filled.

(All information provided will be used for recruitment-related purpose only. Applicants who do not hear from us within six weeks may consider their applications unsuccessful. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of six months.)