Deskside Support Engineer
Primetech Technology Limited
- Company Industries：Information Technology
Job Information
- Post Date：2018-03-22
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Contract, Full Time, Temporary
- Job Function：Support
Job Description
Summary
We are currently seeking Full-time DesksideSupport Engineer to be located in Hong Kong. The position will be responsible for providing routinetechnical support and to ensure the functions are operated efficiently.
Responsibilities:
- Hardware and software troubleshooting and support to internal user.
- Solve PC operating system, network, email, application software, Internet and LAN connectivity problems.
- Work directly with equipment manufacturers and vendors to resolve technical issues.
- On-site support, logging customer requests into the system and resolving or escalate to the appropriate support team.
- Document all resolution activities in the system.
- Monitor system and communication performance and utilization.
- Install and configure operating system and appropriate software applications.
- Perform end user equipment and connectivity installation, relocations and moves to include voice mail, wiring and communications hardware.
- Monitor and maintain the SLA of the Pfizer tickets in ServiceCenter.
- Provide VIP users support in the Hong Kong Regional Office.
Requirements:
- Higher diploma or above in Computer Sciences, Information Technology or related disciplines
- 1 year experience in IT technical support
- Good knowledge on Windows desktop operating systems and servers
- Good knowledge on computer hardware and networking
- Strong analytical and troubleshooting skills
- Good command of verbal English and Cantonese
- Recent graduates will be considered
We welcome fresh graduate students and offer stable career progression, candidates with higher qualification will consider as other senior position.
Company Info
Primetech Technology Limited (“Primetech”) is the leading specialist of provider of IT experts in Hong Kong. For more than 15 years, we have been successfully placing our employees in different IT position through secondment. Our mission is to link our skilled employees with our business clients so that the right personnel is placed in the perfect position. It is because we dedicate the recognition of your professional knowledge and career prospects.
We hire a tremendous number of employees to work in the technology territory of private, public sectors and multinational corporations in Hong Kong through secondment. These corporations include listed enterprises in Telecom, Finance & Banking, FMCG, Fashion
& Design, Retails & Marketing and Government Department.
If you are an Information Technology professional, a fresh graduate and possess the enthusiasm to involve in the IT field, do not hesitate to contact us now for your career development. We are pleased to share the opportunities with you.
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