Key Responsibilities 

• Ensure effective communication with regional retail stores and business stakeholders in order to understand their needs and opportunities.
• Study & understand market trends to contribute towards innovative IT solutions & offerings.
• Liaise with external vendors, where appropriate, to prioritize & execute projects related to new & existing applications.
• Support automation, enhancement, and upgrade initiatives for the following application areas - AX, Point of Sale (Oracle/Micros), In-Store Inventory Management, Printers, Banking Credit Card clearance systems, Traffic Counters (RetailNext), Security Solutions, & mobile iOS applications. 
• Provide support and expertise during all phases of the IT project life cycle, including but not limited to, requirements gathering & documentation, functional design & documentation, configuration, QA, SIT, UAT, deployment, & Hypercare.
• Preparation of the system support documentations.
• Maintain internal IT and end user knowledge base for all Retail applications.
• Compliance of all IT standards and Controls as related to Sarbanes Oxley.
• Identifying and investigating new technology opportunities.
• Act as the store systems application and process expert in the region.
• Ensure high level customer satisfaction and compliance of the support SLA and IT process.
• Preparation and maintenance of the system installation and support documentations for handover to support team.
• Communicate where additional training to the users is needed to reduce support incidents.
• Conduct regular dialogue within IT and business departments to share knowledge and field experiences in order ensure continuous improvement of support and services.
• Support the release management cycle and related testing.
• Ensure training has been conducted for the users on the new features.
• To execute regular self-assessment and plan for the appropriate service improvement and training programmes
• Through excellent work, high professionalism and a focus on quality, promote APAC-IT as a key resource and strategic function for Ralph Lauren Asia Pacific.
• To ensure that regular and appropriate communication takes place within the team, regardless of their level or location in the organisation.
• To ensure that all resources are managed and maintained to maximum business advantage.

 Requirements

We offer a collegial working environment, an attractive remuneration package and career prospects for the right candidate. Only short-listed candidates will be notified. Ralph Lauren is an equal opportunity employer. Personal data provided will only be used for purpose of recruitment and selection.