Job Responsibilities:

• Carry out quality assurance projects to enhance customer experience ;
• Maintain proper procedures and monitor controls on complaints handling;
• Maintain and update licensing records and handle licensing related matters;
• Assist in develop quality assurance and compliance manual, procedures and monitoring programs;
• Assist to perform routine quality assurance and compliance monitoring exercises and conduct client due diligence.

Requirements:

• Degree in a related discipline with 1-2 years relevant experiences; Fresh graduate will also be considered.
• Familiar with Hong Kong laws and regulations;
• Strong organizational, research, communication and analytical skills;
• Strong command of written & spoken English and Chinese;
• A good team player with positive attitude.

Personal data collected will be used for recruitment purpose only.