Responsibilities:

• Handle face-to-face, telephone, internet and other channel inquiries and follow up proactively 
• Provide quality customer service at all time
• Manage and maintain good relationship with clients
• Handle patient registration, appointment booking and billing arrangement
• Assist medical professionals in consultation, treatment procedures and dispensing
• Handle patient record filing and update CRM information
• Provide personalized solutions and suitable recommendations to clients to meet their health needs
• Work as a team and be committed to achieve business growth and client satisfaction 
• Perform other duties as assigned

Requirements:

• Degree or above in medicine, Chinese medicine or relevant medically-related disciplines, preferably with clinical experience
• Previous experience in a Customer Service orientated position is desirable.
• Prior experience in a healthcare setting will be an advantage
• Good command of English, Cantonese & Mandarin, both written and spoken
• Diligent, multi-tasking and good time-management is required
• Good computer skills in MS Excel and Chinese word processing 
• A good team player and customer-oriented with strong communication, interpersonal skills and patient handling skills
• Able to work independently, self-motivated, result-oriented, proactive and with strong sense of responsibility
• Travelling to mainland China (Shenzhen）may be required from time to time
• Immediate available is highly preferred

Mainland professionals are welcome.

We offer competitive remuneration package to the right candidate. Interested parties are invited to send full resume with current and expected salary by clicking "Apply Now".

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