ABOUT THE ROLE

The focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Regional Client Value Managers (RCVM). For us, account management is only one part of the equation, so when our clients question ‘How does my Regional Client Value Manager add real value to my business’, we have the utmost confidence that the answer is easily demonstrated and tangible for all to see. 

We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our RCVM’s play within CTM.

Responsibilities:

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role
• Undertake agreed client reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
• If  client  base  requires,  support  clients  with  our  internal  online  travel  booking  tool, including technical support questions and analysis
• Support the entire RCVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of staff absences, planned or unplanned.  

Requirements:

• Minimum 2 years demonstrated successful account management experience within the travel or relevant industry
• Exceptional communication and presentation skills
• High level negotiator
• Fantastic organizational and time management skills 
• Excellent command of written and spoken English, Chinese Mandarin

Interested parties please send full resume with current and expected salary in strict confidence either by "Apply Now" or by post to: Human Resource Department, Westminster Travel Limited, 17/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. Please quote the relevant “Job Code” in the e-mail subject line and envelope.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose. Applicant who is not invited for an interview within 6 weeks may consider their application not successful.  All personal data of unsuccessful applicants will be destroyed within 6 months.

Website: www.westminstertravel.com