Customer Service Officer (Call Centre) (Ref.: JDB/BMW/CSOCC/20180323)
BMW Concessionaires (HK) Ltd
- Company Industries:Motor Vehicles
Job Information
- Post Date:2018-03-23
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Tele-sales (Telemarketing)
Job Description
Job Responsibilities:
- Handle customer enquiries and feedback through inbound calls, including but not limited to booking, enquiries, campaigns, vehicle updates, etc.
- Perform outbound calls to provide premium follow up services, eg. booking reminders, retention calls, ad-hoc projects, etc.
- Handle email and website enquiries and requests
- Coordinate with other departments on customer requests
- Provide quality service and support to customers
- Assist in customer service activities
Job Requirements:
- HKCEE / DSE or above
- Minimum 1 year solid call centre experience, preferable in Customer Service
- Fluent spoken English and Cantonese, Putonghua is an advantage
- Excellent telephone manner, customer-oriented and can work under pressure
- Tactful and attentive to details
- Familiar with MS Office
We offer:
- Annual Bonus
- Attractive monthly incentive
- Shift allowance
- 5-day work per week (shift duty is required)
- Structured & premium on-the-job training program
- Medical coverage
- Bank Holidays
We offer a competitive remuneration package and excellent career development opportunities to the right candidate. Interested parties please send your full resume quoting job reference number with present and expected salary and date of availability via e-mail to [email protected] simedarby.com.hk.
For more information about us, please visit our website: http://www.bmwhk.com
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.
A Member of Sime Darby Group
Company Info
Sime Darby Motors is the automotive arm of Sime Darby Berhad under Sime Darby Group. With over 100 year of experience, Sime Darby Group
is one of the leading multinational conglomerates in Southeast Asia. The Group operates in 18 countries and territories across the Asia Pacific. It has always been at the forefront of delivering sustainable futures, bringing development and growing value to
our stakeholders.
BMW Concessionaires (HK) Limited is the sole importer and distributor of BMW cars / motorcycles and MINI cars in Hong Kong and Macau.
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