• Support monthly billing process, including printing bill reports, processing write-offs/ups and transfers, drafting invoices and, if necessary, contacting other part of the business for agreement to write-offs/transfers. 
• Set up time codes for consulting projects using in-house systems and databases
• Partner with the current administrator to support the consulting team on travel arrangements, meeting setup, document creation, formatting and editing documents using MS Office applications including Word, Excel and PowerPoint.
• Support senior team members for their expenses claims
• Scans incoming mail or other documents as instructed
• Undertakes general administrative duties with specific projects as required
• Maintains confidentiality at all times especially when dealing with sensitive information and internal policies

• Preferably more than 2 year(s) experience working in a secretarial role, preferably in a professional service environment with high work volumes.
• Good project management skill; proven ability to plan and organise workloads and manage multiple deadlines, ensuring accuracy and quality of work is maintained at all times.
• Able to deal confidently with colleagues and clients at different levels, both face to face and by telephone, developing good professional relationships and building trust between client and Mercer.
• Be part of a team supporting other team members as needed so that deadlines are met.
• Good working knowledge of MS Office applications including Word, Excel and PowerPoint and Outlook
• Highly detailed and is able to work with a range of information / data to produce accurate client documents.
• Knowledge of business support systems including billing, client databases, expense/travel management with the ability to learn new systems / applications
• Good proficiency in written and spoken English and Chinese (Cantonese)

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