Responsibilities:

• Manage  and support a group of helpdesk and deskside team members.
• Configuration and administration in Windows Server 2003/2008, AD/DHCP/File/Print server, Symantec Netbackup including data backup and restore.
• Hands on experience on VMware
• Train up the team to adapt to changing support environment and liaise with customer on the approach and execute within agreed scope and expectation.
• Provide procedure and streamline process to work based on existing Operation manuals
• Maintain the helpdesk service and deskside support service
• Support VIP cases and provide update to customers
• Experience in Monitoring Networks, Switches, Firewalls, VPN and etc.
• Experience in network security solutions such as firewall
• Knowledge on IT security / Risk Management and ITIL process.

 Requirement

• Diploma holder in Information Technology / Computer Science/ Information Systems or related disciplines
• 3 years or above IT helpdesk Supervisor experience (Less experience candidates will be consider in Team Leader) 
• Experience with Help desk ticketing system (e.g. HP Service Manager, Remedy)
• Experience in BCP/DR coordination or planning
• ITIL knowledge is an advantage
• Mandarin & English is required