Responsible for leading the installation and training of Hotel Systems and associate interfaces for strategic projects in your region.  This role requires working closely with customers and the Implementation team, and will be dedicated for designated projects overseeing all project related matters.  Effective utilization of product knowledge and business skills is essential to ensure successful project outcomes.

Duties & Responsibilities         

Ÿ   Ensure the intended project scopes are implemented to achieve successful Project outcome

Ÿ   Effectively communicate with Internal and External Customers

Ÿ   Effectively report and monitor project progress

Ÿ   Responsible for leading installation and training of the Hotel Systems and associated interfaces

Ÿ   Responsible for working in a consultative manner with the customer and implementation teams to ensure the success of each assigned project (projects must deliver the expected benefits and achieve the required objectives)

Ÿ   Work closely with Implementation Managers for developing project plans, detailed project schedules, identification of risks, contingency plans and maintain close communication with Implementation Managers and customers for project timeline, status, etc.

Ÿ   Responsible for identifying and scheduling project deliverables, milestones, and required tasks

Ÿ   Responsible to provide regular project status and reports

Ÿ   Responsible for defining and maintaining the scope and objectives of projects in conjunction with customers and the Operations team

Ÿ   Responsible for coordinating activities with the customer and Implementation team to ensure projects progress on schedule

Ÿ   Willing to work overtime and public holidays as requested

Ÿ   Able to travel extensively and be away from home for extended periods of time

Ÿ   Willing to work with a wide variety of cultures

Ÿ   Currently hold a valid passport

Ÿ   Any other tasks or duties as required by management from time to time

Ÿ   Adhere to company standards, policy and procedure

Ÿ   Understanding of how IT solutions can assist hospitality businesses, either through previous experience or through operational experience in the hospitality industry

Knowledge, Skills & Abilities

Ÿ   Minimum two years’ experience using MICROS-Fidelio Software products in Asia Pacific// Minimum of two years’ experience managing projects relating to the implementation of sophisticated enterprise software applications, preferably in a leadership role

Ÿ   Previous training experience in the area of theoretical/conceptual training

Ÿ   Knowledge of manual Front Office Hotel Management Procedures

Ÿ   Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint and Visio

Ÿ   Ability to work in a self-managed environment

Ÿ   Previous experience working with MICROS solutions

Ÿ   Relevant degree, diploma, certificate or equivalent experience

Ÿ   Previous IT sales experience, preferably within the hospitality industry

Ÿ   Superior English language communication skills, written and verbal