Want to be part of one of Hong Kong’s hottest Fintech start-ups? Join us on our mission to create a beautiful solution to help people stay on top of their spending budget.

We are Neat. We've built Hong Kong's first online current account for individuals, startups and SMEs. Our goal is to make bank branches redundant and provide a joyful customer experience. 

We’re looking for someone that can delight our customers, is a natural problem solver and gets excited about being part of a young and growing business.

Responsibilities

• Help build our customer happiness team and processes from the ground up.
• Communicate with our users on social media, e-mail and phone. Support users with onboarding and resolve issues.
• Set up processes for assembling user feedback and communicate with product team.
• Build a strong community of users, online and offline, who love the product and want to share with their friends.
• Help write educational content and FAQ sections. 

Skills & requirements

• Excellent verbal and written command of Cantonese and English, Mandarin preferred.
• Experience in customer facing roles, such as in hospitality, retail or customer service.
• Outgoing, friendly and resourceful
• Work independently
• Experience working in a startup