Responsibilities:

- Serving as the first point of contact for end users seeking technical assistance over the phone or email

-  Performing remote troubleshooting through diagnostic techniques and pertinent questions (including PC operating system, network (LAN & Wi-Fi), Internet network connectivity, email, application software problems.)

-  Determine the best solution based on the issue and details provided by users

-  Work directly with equipment manufacturers and vendors to resolve technical issues.

-  Direct unresolved issues to the next level of support personnel.

-  Pass on any feedback or suggestions by customers to the appropriate internal team

-  Document all resolution activities in the system.

-  Install and configure operating system and appropriate software applications.

-  Perform end user equipment and connectivity installation, relocations and moves to include voice mail, wiring and communications hardware.

-  On-site support, logging customer requests into the system and resolving or escalate to the appropriate support team.

-  Monitor and maintain the SLA of the tickets.

-  Provide VIP users support in the office.

Requirements:

- Diploma or above in Computer or related discipline

- 1-2 years relevant working experience in Helpdesk / Internal Support

- Shift work may be required.

- Fresh graduates are welcome but candidates with relative working experience will consider for a higher position