Requirements

• Diploma or above in business related disciplines
• Minimum 1-2 years of solid experience in sales administration and customer services
• Good knowledge of basic accounting principles
• Well-organize, self-motivation and proactive team player
• With helpful attitude and result-driven mindset
• Excellent interpersonal and communication skills with ability to work with difference levels
• Proficiency in MS Office, Chinese Word Processing
• Well spoken and written English and Chinese (Mandarin is a must)

Responsibilities

• Handle service hotline inquiries
• Prepare reports and data analysis summary for service review
• Gather and process service quotations and orders, provide important information regarding any changes in the goods and shipping status
• Interact with customers, contact the customers courteously via telephone, emails, letters, etc.
• Respond to service calls from customers and dispatch a query to the relevant engineer associates
• Resolve and handle customer grievances and complaints or special orders through emails and phone calls
• Acquire information from customers as well as explain the available services
• Coordinate the service requirements of customers with the appropriate departments as necessary for ensuring effective customer service

We offer 5 days work, medical scheme, double pay and attractive remuneration package.

Personal data collected will be used for recruitment purpose only.