Main Job Tasks & Responsibilities

• Deal with a customer by telephone and online service platform with a professional manner

• Responded promptly to customer inquiries and handle partner complaints. Finding solutions using 

available information recourse

• Handle and resolve partner complaints

• Obtain and evaluate all relevant information to handle products and service inquiries

• Direct requests and unresolved issues to the designated resource

• Research questions using available information recourse

• Record details of inquiries, comments, and complaints

• Record details of actions taken

• Obtain payment confirmation from our partners regarding replacement requests

• Identify and escalate situations requiring urgent attention

• Constantly keep track on unresolved issues and pursuit for solutions

• Inform management of recurring problems

• Manage administration

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

• Manually book tickets on request and make reservation for tour attraction 

• Handle refund requests 

• Communicate with another region call center regarding cases or complain handle

 Qualifications & Experience

• Bachelor Degree in Business related subjects or equivalent with a minimum of 2 years’ experience in call center, customer service environment, preferably in telecom industry or e-commerce in the hospitality industry

• Strong background knowledge of customer service principles and practices

• Proficient in Microsoft Word, Excel, and PowerPoint as well as skills on using Google Sheet, Doc, and Slides

• Problem analysis and problem-solving skills

• Confidence, punctual, patience, polite, and diplomatic, able to deal with difficult situations professionally

• Effective listening skills, being able to understand exactly what customers require

• Attention to detail and accuracy

• Proactive and able to work under pressure

• Able to work as a team and willing to learn new techniques, concepts, and system

• Good command of spoken and written English and Thai