Job Responsibilities:

• Handle customers’ inquiries by phone/email and follow-ups maintenance service orders
• Well-understanding the client’s need and respond promptly
• Provide clerical and administrative duties to Professional Service Department
• Responsible for the contract renew and maintain a long term relationship between the company and customers
• Coordinate with internal parties and Clients to ensure a smooth implementation of services
• Ad hoc duties assigned by manager
  

Job Requirements:

• Higher Diploma or above in Customer Service or relevant discipline
• At least 2 years customer service experience in engineering / telecommunication
• With Avaya / Cisco / Ruckus / Aruba / Juniper products knowledge is an advantage
• Good command of English and Chinese, Mandarin is highly preferred
• Customer-oriented with good interpersonal skill
• Willing to learn, strong organizational and problem-solving skills
• Proficiency in MS office applications and Chinese Word processing
• Immediately available 

Interested party please send resume with expected salary and availability by clicking “Apply Now”