Job description: Seller Tools manager

Introduction to Lazada

About Lazada Group Long Version: Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 250 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).

Lazada Global (LazGlobal) based in Hong Kong  is a dynamic and international team around 100 people that supports international sellers to sell into South East Asia. These sellers are mainly based in China, South Korea, Japan, Australia and United States.

Summary of the role

Empowering our sellers and brands with technology is the vision for Lazada. A large part of that is to provide our sellers with the right tools for them to scale and grow. Lazada International is now looking for strong driver of tools launches and seller adoption who is used to reach challenging commercial targets. If you are passionate about finding the right product market fit and creating tangible commercial impact, then this might be the role for you. You would be a part of a fast moving and cross-cultural company and a team that wants to change the every-day-life of our sellers.

Key tasks and responsibilities

End-to-End responsible for managing the roadmap and launch plans for all in-house built tools within our Seller Center for Lazada International

• Gather requirements from Lazada International’s business teams and work with the technology and product management team to ensure right product market fit for our International sellers
• Decide on the launch strategy and plans to then work with other functions (e.g. account management and seller training) to ensure a successful launch to our seller

Drive commercial impact by ensuring seller adoption and optimizing usage based on commercial targets

• Independently create and manage the tool adoption strategy and plan to maximize commercial impact
• Articulate the unique selling points, positioning and gather best-practices for each of the tools across the different seller segments
• Come up with initiatives and actions to boost tools adoption and usage to ensure commercial targets are met
• Proven high performer and doer who thrives in fast paced and demanding environment
• Passion for growing E-Commerce and Technology in the Region
• Strong in cross-functional project management and stakeholder management of senior stakeholders
• Strong analytical capability and drive insights from numbers
• Good communicator in both spoken & written English and Chinese (Mandarin is mandatory, Cantonese is preferred)
• Willing to travel occasionally
• Bachelor or above in Business, Engineering or other relevant fields
• 3-5 years of work experience, preferably from ecommerce, sales or consulting

Qualifications & Skills

Lazada values

Across Lazada, we expect our talents to embrace values that enables delivering on our ambitious agenda. We will expect the candidate to be

▪     Entrepreneur & Owner

–    Takes initiative, proactively thinks ahead and holds self constantly accountable to drive the end result

–    Prefers to try and fail rather than not to try at all

–    Wants to achieve company’s success as if he/she was a founder and owner of the company

–    Puts company’s success ahead of own success

▪     Customer & Seller Centric

–    Puts customers and sellers first

–     Is determined to deliver the best experience for customers and sellers

–    Always looks proactively for areas to improve

▪     Innovative & High Standards

–    Sets stretch goals for self and business.

–    Is known for bringing new ideas to the table and always looks at ways to innovate processes or products

–    Will always go for best achievable outcome while taking into account and motivating others

–    Digs deep into content. Understands the relevant details, and how they impact the big picture

–    Drives organization to make structural, impactful improvements

▪     Humble & Challenging

–    Challenges ideas, while always showing respect for others

–    Holds other people accountable, while setting the right example

–    Agrees to disagree and then commits whole-heartedly to the decided approach

–    Demonstrates open-minded thinking

▪     Communicative & Integrity

–    Communicates clearly and listens effectively

–    Works effectively by keeping their stakeholders informed of necessary information and initiatives

–    Clearly practices honesty and respect to forge an environment built on trust

–    Gives regular, actionable feedback