Customer Services Officer
BroadLearning Education (Asia) Limited
- Company Industries:Information Technology
Job Information
- Post Date:2018-04-10
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer Others Others
Job Description
Responsibilities:
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Handle and follow up customer requests, enquiries and complaints in a professional manner.
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Liaise with internal technical staff for updating progress / feedback to the customers.
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Assist in providing regular CS reports to the supervisors.
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Coordinate with internal and external parties to maintain smooth operation.
Requirements:
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Degree holder.
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Minimum 2 years customer services experience.
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Mature, responsible and able to work under pressure.
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Cheerful, service-oriented with excellent communication and interpersonal skills.
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Fluent in Cantonese and English, with Putonghua proficiency a definite advantage.
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Hands-on experience of PC operations, Internet knowledge and Chinese Word Processing.
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Provide first line helpdesk support and advice to our end users.
Attractive remuneration package including medical benefits will be offered to the right candidate. Interested parties please send full resume (with availability, current/last & expected salary) to us. Personal information collected will be used for the recruitment purpose only.
Company Info
BroadLearning Education (Asia) Limited is recognized
as one of the most promising education technology solution providers in Asia, with business focus on IT in education, administration and management. Since our establishment in 2001, we have developed a wide spectrum of web-based systems and mobile apps, for
iOS / Android and HTML5. Our education Apps, in particular, has become our flagship product. To continue to shape the future of education and across different sectors, we are now gathering TALENTED and PASSIONATE programmers.
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