Role Purpose

The Client Services Officer represents Christie’s to clients, embodying the business’ core values and upholding our Client Service Standards. The Officer handles a variety of queries in person, on telephone and via emails as they relate to all transactional aspects of bidding, buying, selling and post-sale activities. This position requires excellent communication and strong problem-solving skills as well as a good teamwork.

Client Services & Bids

• Handle general client (internal and external) enquiries across all communication channels (in-person, phone calls and emails) in a timely and accurate manner.
• Provide excellent client services to clients throughout the whole client journey, i.e. from pre-sale to post-sale.
• Provide onsite support at Hong Kong Sales, e.g. Paddle Registration.
• Greet and assist clients at Front of House and escalate issues to relevant departments as appropriate.
• Handle incoming funds via all methods of payments according to the Anti-Money Laundering Policy.
• Manage all bids received through all channels.
• Create new client accounts on system according to the company’s compliance policy and ensure accurate client information is kept within the client systems.
• Train and coordinate temporary staff during sales.
• Assist in supporting special events as requested.
• Other duties as assigned by Manager

Requirement

• BA/BS or comparable working experience in client service preferred
• Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards
• Ability to work with internal and external clients in all channels professionally and responsibly
• Ability to work well as a team and promote team effectiveness
• High degree of organization with ability to multi-task, prioritize, and follow up promptly
• Desire to learn and take on new challenges
• Excellent verbal and written presentation skills
• Flexible working hours when required, including evening and weekend sale/event coverage
• Excellent general IT skills and ability to learn all Christie’s systems
• Fluency in Cantonese, Mandarin and English