Job Summary:

The Member Engagement Manager is responsible for improving existing membership retention. The successful Member Engagement Manager will nurture the member relationship and actively engage with members to drive membership renewal.  This individual is responsible to develop and implement a range of activities that will have a measurable impact on the number of membership renewal.

Responsibilities:

• Report to Director, Member Services & Business Development (MSBD) directly
• Handle membership renewal, resignations and other changes
• Follow up members renewal to ensure members settle dues on time, collect reasons for non-renewal, and relay to MSBD Director for immediate follow up if necessary.  
• Monitor, measure and report on activities and provide relevant management information
• Coordinate with relevant department heads on identifying key issues that helps in engaging members
• Analyze upcoming renewal data each month and ensure remedial action is taken that focuses on target groups
• Evaluate the effectiveness of the member retention and engagement campaigns

Requirements:

• Degree holder in business related discipline
• Strong analytical skills in analyzing data from CRM system as demonstrated in previous roles
• Background in customer success, operations, customer engagement, satisfaction, and retention.
• A proven track record of developing strategies to retain, develop and grow membership
• Detail oriented, initiative, able to work independently and under pressure
• Proactive, strong interpersonal skills and excellent customer service skills
• Proficient in PC knowledge (MS office)
• Strong written communication skills in English
• Fluent in English a must, and fluent in Cantonese and Mandarin a definite advantage
• Immediate availability preferred

Remuneration package includes basic salary plus commission and other benefits.  Interested candidates please email CV, covering letter, current and expected salary via this online platform.  Only shortlisted candidate will be contacted.