Position Title:    Customer Service Executive (Parttime)

Work schedule: Monday – Friday 14:00 – 19:00

Location:           Hung Hom, HK

Report to:         Assistant Marketing Manager

                           Retail & Operations Manager

Principal Responsibilities:

Marketing:

1. Report to Assistant Marketing Manager for marketing support in Hong Kong,  Macau and China;
2. Assist in developing and implementing  effective marketing programs to drive sales and brand awareness;
3. Prepare marketing collaterals and write-ups in English, Traditional Chinese and Simplified Chinese;
4. Support social media platform maintenance;
5. Assist in developing effective advertising and PR materials to enhance brand image;
6. Work closely with external  (including agency, vendor and media) and internal parties for joint promotion and marketing support;
7. Perform ad hoc projects as assigned.

Customer Service:

1. Manage the daily operations of customer service for Hong Kong & Macau;
2. Provide professional and high level of customer service in line with service pledges setting out by the company;
3. Handle escalated customer complaints and ensure issues are promptly resolved;
4. Consolidate and analyze consumers’ data to support marketing and retention program.

Qualifications and Experiences:

Education Qualification and Certification:

1. Bachelor in Business/ Marketing or related discipline preferred;
2. Post-secondary graduates with related experience  will also be considered.

Work Experience:

1. 2 years experiences in marketing or related fields preferred;
2. 2 years relevant experiences from retail, hotel or airline industries would be an advantage.

Knowledge and Skills:

1. Proficient in PC software application, e.g. Excel/ PPT/ Word.
2. CRM software knowledge would be an advantage.

Competencies and Abilities:

1. Detail-minded;
2. Independent and dedicated;
3. Good communication and presentation skills.  Pleasant telephone manner;
4. Skilled in problem solving and proactive.

Other Requirements:

1. Bachelor in Business/ Marketing or related discipline.

Languages and Level:

1. Good command of spoken & written English and Chinese (Mandarin);
2. Fresh Graduates are also welcome to apply.