Responsibilities of the role:

New Centres and Pre-Operations

• Find and approve new sites for HQ and Franchise Centre development
• Manage the entire set up of new centres owned by ICR HQ from renovation through to the opening of the centre
• Support the setup of new Franchise Centres by providing Pre-Ops plans and guidelines
• Ensure that New Franchise Centres meet brand and operational requirements prior to opening

Operations

• Work with HQ Centre Managers and Franchise Owners to maintain a consistently high standard of operational excellence and uphold the company operations manual.
• Remain the first point of contact for HQ Centre Managers and Franchise Owners
• Oversee and review processes to ensure the effective operation of the following areas of centre operations such as:

1. Student enrolment process
2. Billing process
3. Class scheduling process
4. Centre communication process
5. Incident reporting
6. Safety and cleanliness of the centres

• Update the centre operations manual as required and communicate updates to centre staff
• Manage the logistics supply chain and fulfilment for books and teaching materials. Including qualifying vendors

Training

• Develop and organize training programs/manuals as required for Centre Managers and Customer Service staff
• Identify any new training programs required by centre staff and/or teachers
• Conduct a regularly scheduled orientation training for all new centre staff that includes a full training on the centre operations manual
• Conduct periodic trainings for centre staff as required
• Establish key performance indicators for centre front desk staff in consultation with the country manager

Special Projects

• Special projects as assigned by the Management

Requirements of the role:

• Excellent organizational and project management/implementation skills
• Excellent communication, customer service and interpersonal skills
• Good ability to conduct analysis in relation to the franchise model and general business plan
• Strong problem solving skills
• Strong PC skills including the ability to prepare Word, Excel and PowerPoint proposals and spreadsheets
• Ability to manage a team of centre managers
• Proactive and takes initiative to resolve issues and/or highlight challenges
• Sales focused
• Ability to drive sales targets a definite plus
• Customer service experience
• High level of integrity and professionalism
• At least 5 years of relevant work experience with a proven track record 
• Fluent in both Chinese and English (preferred)
• University degree from a reputable University  

Interested candidates can contact 2881 7294 Mr. Li/ Ms. Wong or by clicking 'Apply Now'.

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