Operations, Services and Technology – Transformation

Hang Seng’s Transformation under Operations, Services and Technology is a team of professionals dedicated to deliver change initiatives for the Bank and various business functions.  

We are currently seeking a high caliber professional to join our department as Senior Programme Manager.

Principal responsibilities

• Lead a team of Project Managers & Assistant Project Managers to manage a portfolio of projects for Bank/Businesses/Functions
• Act as the Programme Lead of large-scale cross-business/function projects
• Support and assist the Head of HOST Transformation to provide strategic advice and consultancy to businesses/functions
• Work closely with various stakeholders including business users, operations, IT, audit, legal, compliance and teams to ensure effective programme and project governance
• Proactively manage all the potential risks on projects and ensure all relevant control measures are undertaken to minimize the risk exposure of the Bank
• Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
• Foster a high engagement team to deliver good quality outputs which exceed user expectations

Requirements

• University graduate in related disciplines or other relevant qualifications
• Minimum of 8 years’ relevant experience in project management
• Knowledge in payment, digital banking, banking business, as well as operations will be an advantage
• Previous experience as a project manager in medium-to-large scale projects will be an advantage
• Strong managerial, project management, communications, analytical, problem-solving, planning and organizing skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both spoken and written English and Chinese

(Candidates with less experience will be considered for the position of Project Manager.)

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.