Operations – Wealth Services

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

We are currently seeking a high caliber professional to join our department as Wealth Services Manager.

Principal responsibilities

• Play the role of subject matter expert in supporting wealth services related business lines including unit trust, securities or structured investment products
• To understand the changing group requirements and conduct assessment/ monitoring on operations to ensure Wealth Services is in compliance with the Group's standard
• Identify opportunities for process improvement and drive re-engineering initiatives to increase operational efficiency and effectiveness as well as client experience
• Set service standards, monitor actual performance and review service benchmarks to ensure cost-effective service for business units and customers
• Observe and maintain the internal control systems and standards, manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting
• Manage the performance and development of subordinates

Requirements

• University degree in a related discipline OR other relevant qualifications
• Fulfillment of the competency requirements for carrying out relevant regulated activities as defined under the Securities and Futures Ordinance
• Minimum of 5 years’ relevant experience in banking industry, with sound knowledge of investment products / systems and relevant regulations
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Be proactive, with good analytical and problem solving skills
• Strong self-motivation, attentiveness to details, with good communication, leadership and interpersonal skills
• Sound knowledge of application software such as MS Excel  / Access preferred
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

(Candidates with less experience will be considered for the position of Wealth Services Associate.)

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.