As a Client Service Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.

Daily Operations:

• Maintain a high level of alertness and professionalism at the reception
• Handle telephone calls in a professional manner 
• Organize postage/courier services
• Coordinate conference room bookings
• Handle all secretarial duties for clients, as requested
• Perform check in & check out for all clients
• Conduct up-selling and cross-selling to maximize service revenue
• Basic IT handling
• Maintain communication with vendors for centre maintenance and cleaning

Job Requirements:

• Minimum 1 year customer service and admin experience, ideally in a Hotel Front Desk/Club Floor environment. Candidate with more experience will be considered as Client Service Leader. Fresh Graduate is also welcome. 
• Customer-oriented with excellent communications skills, with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure
• Must have fluent written and spoken English, Cantonese and Mandarin
• Knowledge of Microsoft Word, Excel, & PowerPoint
• Able to work overtime occasionally

Staff Benefits:

• 5 day work week
• Attractive Monthly Bonus Scheme, overtime pay and transportation allowance
• Min. 14 day Annual Leave + 1 day Birthday leave 
• Medical, Dental and Life Insurance 
• Provide Regular Training and great Career Path

Location: 

• Central