Responsibilities:

• Responsible for the smooth operation of the reception counter.
• Supervise the professional greeting of members and their guests to the highest standards.
• Supervise customer services of the reception counter to provide courteous membership services and maintain good relations with members
• Supervise the handling of in-coming telephone calls, member’s enquiries and requests  & bookings.
• Provide logistic support for other departments and assist the promotion of the Club’s activities
• Provide internal information to members and their guests as required, including Club’s facilities, regulations, policies and activities enrollment procedures.
• Monitor discipline, attire and performance of all staff in the department.
• Assist in promoting the Club’s image & collect comments from members and refer them to the management.
• Monitor budget and ensure the financial policy and procedures are followed within the department.
• Any other related membership services

Requirements:

• Degree in Hotel Management is preferable
• Minimum 5 years’ supervisory experience of front desk in hotel/private clubs with knowledge in membership services 
• Good leadership, time management and organizational skills in handling operational issues and able to work under pressure
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused
• Fluent in spoken and written English and Chinese.

Interested parties please send your full resume with expected salary to HR Dept.

123 Tung Lo Wan Rd., Tai Hang, HK or by clicking "Apply Now".

Data collected will be used for recruitment purpose only.