Responsibility includes:

• Provide warm and professional impression to members who call to make cabin reservations and enquiries of membership products
• Master and introduce the products in terms of marketing promotions, events, tournaments and cabin features
• Handle all reservation requests, amendments and cancellations received by phone, emails or webchats
• Effectively differentiate cabin type to match the right product with specific members’ needs
• Maintain complete knowledge of departmental policies, procedures and service standards
• Ensure the productivity levels, service standards and customer relations are maintained
• Maintain proper phone etiquette with each customer
• Perform other duties as assigned

Qualifications & Experience:

• High school diploma college education in Hospitality/ Marketing/ Gaming/ Tourism field is preferred
• Experience in front desk, reservations or call center is a plus
• Fluent spoken English, Cantonese and Mandarin is preferred
• Proficiency with Microsoft Office - Excel, Word and Outlook is a must
• A target-driven attitude with flexibility to work any shift on any day of the week