Information Technology Unit

Information Technology Assistant I/II (User Support) (Ref. 171117-04)

Duties

The appointee will be required to:

(a) provide technical support and advice to staff and students;
(b) install, support, maintain and trouble-shoot various computer systems including desktop equipment and software, in particular PCs and LAN etc.;
(c) monitor systems and perform day-to-day system administration tasks, such as user account management, daily backup, maintaining scheduled tasks and deploying system patches;
(d) prepare user guides and training materials, conduct user training demonstrations and workshops; and
(e) perform any other duties as assigned.

The appointee will be required to work on shift duties in evenings and weekends.

Qualifications

Applicants should have:

(a) a recognised degree;
(b) sound knowledge in PC hardware and troubleshooting; and
(c) good interpersonal and communication skills.

Preference will be given to those with experience in helpdesk services. Good knowledge in multi-media applications will be an advantage.

Fresh graduates are welcome to apply. Applicants with an associate degree or a diploma will be considered for the post of Information Technology Assistant II.

Remuneration

Salary offered will be commensurate with qualifications and experience.

Application

Please complete the job application form which is available on http://www.cpce-polyu.edu.hk/chro/app_form/. For applicants who wish to provide a separate curriculum vitae, they should still complete the job application form for facilitating the recruitment process. Recruitment will continue until the position is filled.

Note: College of Professional and Continuing Education Limited is an affiliate of The Hong Kong Polytechnic University.