Global Banking Relationship Management Department

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

We are currently seeking a high caliber professional to join our department as Relationship Support Officer (Contract).

Principal responsibilities

• Provide direct support to Relationship Executives to assist with delivering high quality client services to customer base
• Assist Relationship Executive in achieving business targets
• Build the CARM structure for credit proposal/ annual group reviews / conduct CARM conversion for facility limit and related facility structure reconciliations per credit approval terms
• Assist Relationship Executives in handling customers’ account opening matters and coordinate with other relevant departments for completing account opening procedures.
• Assist Relationship executives to follow up and coordinate with various internal departments FIN for credit / relationship related matters
• Handle administrative and co-ordination works

Requirements

• University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualifications
• Minimum of 1 year' experience in credit analysis, sales and marketing, and customer relationship management
• Strong sales and customer service orientation, with self-motivation and ability to work under pressure
• Good communication, interpersonal and analytical skills
• Proficiency in both English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume by clicking 'Apply Now' for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.