Customer Service Advisor (Multi-channel)
Pret A Manger (Hong Kong) Ltd
- Company Industries：Food and Beverage
Job Information
- Post Date：2018-04-23
- Career Level：Middle
- Location：Not Specified
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Customer Service - Supervisor/Officer Marketing - General / Support Channel / Distribution
Job Description
This role of Customer Service Advisor is all about the art of great conversation and making our customers happy – talking to Pret customers via phone, email and social media channels , resolving their queries and complaints, and ensuring they go on to talk about their experience of Pret for all the right reasons. Customer Communications sits at the heart of Pret’s brand and this role is a vital part of our business that can turn a disappointed customer into a huge Pret advocates.
We offer a 5 day working week, 15 days annual leave and lots more benefits. This role comes with a very attractive salary and bonus package with a 'pay as much as we can afford not as little as we can get away with' policy.
Key areas of responsibilities will be:
- Respond to contacts across Pret A Manger’s communications channels so that we turn negative customer experiences into positive ones
- Work closely with the other departments in order to resolve customers escalated complaints, especially the Food, Safety and Operations teams, Training, Commercial, and Marketing to ensure potential issues and dealt with appropriately, quickly and consistently across all channels.
- Respond to all customers in an empathic manner whilst dealing with their issue in a confident, professional, unique and positive way
- Interact with and reward those offering praise and proactively use social interactions to gain new customers/returning ones.
Essential skills are
- Fluent verbal and written communication skills in English, Cantonese and Mandarin
- Minimum of 3 years’ experience in Customer Service, ideally in Catering or F&B industry
- Experience of social media management platforms, Conversocial knowledge is desirable
- Confident when dealing with sensitive escalated complaints and keeping calm when handling crises
- Self-motivated with a passion for doing the right thing
- Strong ability to work as part of a team and unaided when necessary
If you are interested please click the "APPLY NOW" button below to send us your CV and visit www.pret.hkwww.pret.hk to find out more about us.
Company Info
In 1986, Pret opened the doors of its very first shop in London with a mission to create delicious, freshly prepared food and drink.
Over the past 35 years, Pret has grown steadily and today there are over 400 Prets location globally across 11 markets and serving more than 300,000 customers daily.
Pret serves delicious food and organic coffee. It’s what we do.
Our Purpose explains why we do this – we do this to make everyday a little bit brighter for everyone around us (our customers, our teams, our communities and those we partner with). What we do sparks a smile, a sense of positivity and a feel-good moment (or two).
In Pret we are not only passionate about our food and coffee, but we are also extremely passionate about our people and their development. Over 85% of our managers worldwide started their Pret Journey as a team member.
Come join our growing team now!
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