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OFFICER (Complaints)

Estate Agents Authority

  • Company Industries:Civil Services (Government, Armed Forces)

Job Information

  • Post Date:2018-04-20
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Contract
  • Job Function:Civil Services  Legal & Compliance  Others  

Job Description

Key Responsibilities

  • Perform frontline duties in handling public / trade enquiries and complaints, including fact-finding, answering phone calls, drafting written replies, conducting interviews and statement-taking
  • Write up meeting and telephone notes and investigation reports
  • Carry out compliance inspection and law enforcement activities on weekends when required

Requirements

  • A recognized university degree
  • At least 2 years’ relevant working experience
  • Knowledge in conveyancing will be an added advantage
  • Good command of both written and spoken English and Chinese
    (Preferably attained Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or Level 4 or above in HKDSE, or equivalent)
  • Good report writing skills
  • Good analytical and communication skills, be able to handle cases independently and a team player

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

The appointee may be subject to job rotation to the Enforcement Team, which involves outdoor duties and an irregular work schedule.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 48/F Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or by clicking "Apply Now" not later than 4 May 2018. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

Company Info

The Estate Agents Authority is a statutory organization set up under the Estate Agents Ordinance to regulate estate agents and salespersons, and to enhance the standard of service of the trade. Applications are invited for the following position:

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