Are you an experienced operations professional and seeking for a chance to step into a unique and challenging role where you can grow further professionally?

• An opportunity to work for a market leader
• Work in a fast-paced, energetic, action-oriented, and stimulating environment
• Be part of a dynamic and supportive team

Mercer is seeking a dynamic and ambitious Project Manager with 3+ years of demonstrated experience to be part of the Global Health Delivery team. The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses.

This position requires having business and client facing experience with an expertise on the delivery of Flex Technology (Darwin™) projects. As a project manager / Business Analyst you will be working closely with the Health Brokering and Consulting teams to deliver multiple Hong Kong based projects.

JOB RESPONSIBILITIES

• As a member of the Client Implementation team, ensure effective delivery of Flex Solution to clients
• Project-manage solution implementation and renewal activities.
• Connect with clients to collect requirements, acquire input, and communicate Mercer’s plans and deliverables
• Adhere to the Flex implementation methodology for the client delivery i.e Initiation; Requirements; Design &Configuration; Testing & UAT; Go Live; Project closure.
• Maintain effective change control to ensure successful on-time and on-budget delivery
• Document various client requirements and acquire client signoff before system configuration.
• Use JIRA to raise work requests for the implementation team to configure,
• Undertake test planning and execution of the Flex system prior to the client user acceptance testing.
• Interface with other teams in Mercer EH&B (client management teams, System Configuration Team and offshore service centre) for optimal service delivery and issue resolution
• Provide status reporting and issue escalation to Client Implementation Lead.
• Act as the escalation point for issues related to Flex Solution delivery (e.g. from offshore service centre)
• Deliver the Flex Solution leveraging the capabilities of the Flex system by
• acting as the interface between the Configuration team and other parties (clients and other Mercer units)
• participating in system-related activities such as change requirement definition and tests
   

JOB REQUIREMENTS

• An undergraduate degree in information technology, information systems or computer science is required
• Strong MS Project Experience and advanced MS Office Skills
• Ability to read, write, understand and communicate system requirements documentation;
• Three+ years of experience in project management in client delivery environments
• Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage.
• Darwin knowledge is a plus
• Proven Stakeholder and Vendor management skills. Effective Time management, analytical and problem solving skills;
• Proficient verbal and written communication skills (English, Chinese & Mandarin)
• Strong customer focus and detail oriented
   

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