Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, to execute a series of donor retention programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

• Completion of the secondary level schooling or vocational training equivalent to secondary school level
• Minimum 2 years working experience with at least one year proven experience in fundraising work related to donor service and data processing, gained in Hong Kong fundraising market
• Experience in answering donor/customer enquiry by phone and by email
• Proficiency in written and spoken Chinese (Cantonese and Mandarin) and English
• Good writing skills for donor communications materials
• Knowledge of MS Office espeically MS Word and Excel
• Attention to details, high accurancy and result oriented
• Ability to collaborate with others, with a flexible and positive attitude
• Strong communication and interpersonal skills
• Able to work independently and under pressure
• Customer service oriented

Responsibilities:

• Under the supervision of the Assistant PSP Officer - Donor Care (NOA), to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR's Private Sector Partnerships Unit, in particular on donor service and donor information processing;
• Assist the supervisor in processing monthly donation, informing and advising the supervisor in case of inaccuracy and special occurance;
• Assist the supervisor in processing the one-off donation transactions;
• Confirm donors’ personal details, as appropriate, before entering accurate information into the database;
• Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to senior staff;
• Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries;
• Conduct telephone fundraising campaigns as required;
• Assist the supervisor in writing donor communications materials and forward to donors;
• Undertaking other duties as assigned by her/his supervisor.

Closing date: 3 May 2018

Please send a completed Personal History Form which can be downloaded from <http://www.unhcr.org/hk/wp-content/uploads/sites/13/2017/10/UNHCR_Personal_History_Form_October-2017.zip>, a letter of application, your CV/resume (no photos) in strict confidence by email only to the email stated in our website "http://www.unhcr.org/hk/en/jobopportunities" . Please ensure that they are sent as Word documents with the titles “your name Personal History Form”, “your name cover letter” and “your name CV”. Please put “UNHCR – Donor Care Assistant (LICA 1)” in the email subject line.

Only shortlisted candidates will be notified and invited for interview and written test.