Come work at the world’s most respected gemological laboratory as a Client Services Representative  in our GIA Hong Kong Laboratory located in Central Hong Kong. This position provides clerical support services and assists clients with laboratory services and information.

RESPONSIBILITIES

• To provide quality service to our clients on a daily bases (in person)
• Uses the computer terminal to obtain information for clients on items submitted.
• Tracks specific items for clients and then contacts clients regarding completed services.
• Distributes information to existing and prospective clients via fax, e-mail and voice mail.
• Produces duplicate reports, verification letters and assists in report assembly when needed.
• Maintains files and report logs.
• Communicates effectively, gets along with coworkers and management, and deals with others effectively and professionally under pressure.

QUALIFICATIONS/REQUIREMENTS

• Form 7 graduated required with a minimum of a Grade ‘D’ in the use of English of the Hong Kong Advanced Level Examination (HKALE), or equivalent. 
• English medium preferred, English as a Second Language required.  Must be able to communicate in English (understand, read and write) and participate in training taught in English.
• Ability to communicate, understand, read and write in English and Mandarin required to work with GIA Hong Kong clients. 
• Ability to speak with GIA clients over the phone in a professional manner and in person.
• Effective communication and good interpersonal skills is required. 
• Ability to get along with a diverse group of individuals in Hong Kong and other international locations. 
• Prior work experience in an office setting doing clerical/administrative type duties i.e. typing correspondence, faxing, filing, data entry, typing etc. 
• Proficient in MS Office Applications and experience with entering data into a computer and using a mouse required.
• Detail-minded with good concentration skills.
• Well organized, responsible, mature & ability to work independently. 
• Willingness to work in various departments and cross train as needed to meet business needs. 
• Willingness to work overtime.

“We are an equal opportunity employer and welcome applications from all qualified candidates.  Personal data provided by job applicants will be used strictly in accordance with our personal data policy. The information will only be used for appointment to the Company and other company-related purposes.”

 Contact & Company Information

Please submit resumes by using APPLY NOW. All resumes must include your past salary history and current salary requirements. 

We encourage you to visit our corporate website at www.gia.edu to learn more information about GIA.