We are a very fast growing company. To take our content marketing to the next level, we would like to invite passionate & creative people to explore, learn & grow with us!

Responsibilities

• Provide help for all customer needs regarding orders or products.  Will also manage daily product uploads and coordinate with warehouse team.
• Handle sales and customers enquiries via emails, live-chats and phone call
• Communicate and connect with customer          
• Responsible for the sale activities and customer orders follow up
• Handle after sales service (complaints, returns, refunds)
•  Understanding our products, to provide best solution for customers

Requirements: 

• Proven Customer Service Experience
• Able to handle large amount of CS issues 
• Excellent communication and presentation skills 
• Product Knowledge 
• Able to multi-task, prioritize and manage time efficiently 
• Able to work under pressure
• Chinese, English, Mandarin, Computer skills are all necessary
• Min 1 year related working experience

Working Hours:

• 5 days work week (Mon to Fri)
• Working time: 10:00am - 7:00pm

Benefits:

•  Bank holiday
• Attractive remuneration
• Staff discount