Customer Services – Hong Kong

Report to: Customer Service Manager, Area South China

Job Description:

• Immediate Key in compass (create new bookings to shippers) and maintenance of compass booking (input right freight & surcharges within vessel closing day, cancel bookings) and ensure 100% rate / surcharge accuracy
• Patiently / politely answer phone enquiries & solve customer’s problem via fax / e-mail / phone in a prompt / enthusiastic manner
• Check customers for any shortfall 2 days before vessel closing & compass updating
• Prepare easy-to-read Shipping schedule with clear closing date to customers
• Handle e-mail / correspondence from overseas office within same working day
• Prepare Daily Booking Report
• Handle Import & Export Free storage & Free detention request
• Handle Import Change of Destination request
• Provide quality customer service to Importers on vessel position, cargo readiness at terminal etc.
• Prepare inbound schedule to customers and tailor-made report to customer.
• Contribute to meet or exceed sales objectives of Area South China by promoting and selling Hamburg Sud and Alianca service to Direct Accounts, NVOCC’s, Freight Forwarders, Trading Companies, and other channels through professional customer service skills and long-term customer relationship
• Ensure to provide quality / professional service to customers and handle those enquiries in a patient / polite attitude
• Record phone in customer details and relay to sales team to follow up

Qualifications:

• Degree holder with at least 3 years’ experience in the shipping industry
• Good command of English and Mandarin
• Excellent Knowledge on word/excel application

We offer a competitive remuneration package to the right candidate.

Please apply with full resume with expected salary by clicking "Apply Now"

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