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Customer Services Officer

BOC Credit Card (International) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2018-04-24
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Retail Banking  Call Centre  Customer Service - Supervisor/Officer  

Job Description

Responsibilities:

  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Ensure good customer service is delivered to the customers
  • Assist in ad hoc projects

 

 Requirements:

  • Degree holder or above in Finance, Economics, Business Administration or related disciplines
  • Minimum 2 years' relevant working experience, preferably in banking / credit card business
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good communication and interpersonal skills
  • Strong self-motivated, well organized, independent and a good team player
  • Fluent in English and Mandarin is a must
  • Immediate availability preferred 

 

Applicants for the above position must be proficient in written & spoken Chinese (including Mandarin) & English, and be competent in MS Office such as Word, Excel, PowerPoint application.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company.


*Data collected would be used for recruitment purposes only.  Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Company Info

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