Responsibilities:

Drive Data Governance Charter

• Prepare for and drive monthly data governance council meetings with Senior Management Group;
• Review critical reports and customer campaigns and define Critical Data Elements (CDE). Facilitate and co-ordinate review and maintenance of CDEs across the consumer bank;
• Evaluate critical process risks, co-ordinate and manage controls on use of data for reporting and campaign management;
• Support the resolution of gaps identified and inclusion of SAS reporting in EUC;
• Co-ordinate Data Issue Management Requests with COE to troubleshoot and resolve country specific IMRs that require local knowledge;
• Identify risks and support data quality initiatives.

Own Data and Information Management

• Responsible for developing a data management strategy including development of data-governance, analytics, reporting and campaign management;
• Reviews completeness of new data elements and work with technology for its seamless integration with bank’s internal processes. Provides solutions and advice in the areas of process evaluations, performance monitoring and statistics;
• Determines data elements for next generation analytical systems and partner with technology to deploy those solutions;
• Integrates 3^rd part data with bank’s internal data, documents associated legal and compliance clearances;
• Responsible for developing tools and processes used to maintain a common, firm-wide data standard for regulatory, compliance, sales surveillance reporting, business reporting and campaigns;
• Implements norms for the creation and maintenance of common data dictionaries;
• Assesses, manages, maintains strategies that reduce data redundancy and increases the consistency/confidence of data used for decision making; improving knowledge firm-wide.

Support Compliance / Regulatory / IA Requests

• Co-ordinates, manages and executes Compliance / Regulatory / IA requests;
• Support the deployment / production of CAATs.

Ensure Data Quality

• Manages and executes daily and monthly data processing, calculations, parameters, customer contact protocols and contact history that feeds the bank’s customer communication and reporting activities. Works with data production and other groups throughout the implementation process;
• Governs data quality for reporting and customer communications;
• Validates MIS and strategic project initiatives from centralized teams;
• Identifies and compiles datasets using a variety of tools to help predict, improve and measure the success of key business to business outcomes;
• Facilitate the resolutions of Data Quality issues raised by both Business / Regulators.

Requirements:

• Minimum of 10+ years hands-on experience in driving the data capabilities of large organizations, with at least 3 years of experience in 2 out of 4 areas listed above;
• Minimum of Bachelor’s degree in Computer Science, Information Management or related technology areas like Operations Research, Industrial Engineering, etc.;
• Demonstrated experience of having worked on data quality solutions and build data enrichment programs;
• Strong process capabilities, with excellent documentation skills and technical writing skills;
• Have had experience writing technical specifications, working on data structure design and data transfer capabilities;
• Excellent presentation skills – able to clearly articulate complex strategies/techniques and ideas to senior management;
• Self Motivated – demonstrated ability to follow through to execution;
• Strong Project Management Skills, ability to lead cross functional teams towards a common vision;
• Passionate about providing a superior segment-of-one  customer experience.