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E-Commerce Logistics Manager

Seko Logistics (HK) Limited

  • Company Industries:Freight Forwarding/Delivery/Shipping

Job Information

  • Post Date:2018-04-20
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Freight Forwarding  Fulfillment  Supply Chain  

Job Description

Job Overview

This position is responsible for all e-Commerce business and customer service support activities in Greater China/Asia Pacific region.

 

Roles and Responsibilities

  • E-Commerce System Solution – manage system integration and provide the needed support to customers and vendors included implementation.
    • Work with vendor to secure E-Commerce Portal running smoothly and efficiently
    • Work with vendor to develop E-Commerce Portal functions/layout if there is any justified business needs
    • Work with vendor in maintaining E-Commerce Portal open API Spec Doc
    • Review system integration request with customer and work with vendor in API development
    • Respond and resolve customer’s enquiries on API integration

 

  • Costing and Invoicing – oversee billing administration
    • Oversee E-Commerce Costing and Invoicing Progress
    • Costing invoice checking and cooperate with account team to issue customer invoicing

  

  • Customer Service – support the CS team to manage customers’ needs and satisfaction with quality services
    • Oversee E-Commerce Customer Service
    • Timely respond to customer’s enquiries
    • Work out solutions to resolve customer service issues

  

  • Direct Shipping – monitor and control shipping progress as well as manage ad hoc projects and contingency solution
    • Oversee general direct shipping process
    • Customer advisory on holiday arrangement

  

  • Commercial Support – prepare and present commercial proposal to potential clients.
    • Commercial proposal preparation in necessary
    • Product rate card review and set up

  

Education and Experience requirements

  • Bachelor’s degree. Major course of study in logistics or transportation is preferred.
  • Minimum 5 years of relevant experience and with at least 2 years management experience.
  • Experience in Parcel Industry, Couriers, Postal Organization is preferred.
  • With E-Commerce experience is preferred.

 

Job Skills and Competencies for this position

  • Able to cope with fast-pace environment and self-initiative
  • Strong sense of ownership and commitment to tasks & time
  • Ability to work under pressure and independently
  • Business travel is required
  • Good command of spoken & written English, Cantonese and Chinese
  • Good PC skills in MS Word, MS Excel and MS PowerPoint

Company Info

SEKO started out in business in 1976, operating out of a single Chicago office. Since then, and now with over 120 offices in 40 countries, we have built a solid reputation throughout the world as an innovative and flexible provider of first class logistics services.  We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and configurable IT solutions, which provide a seamless flow of information and give our growing client base true supply chain visibility. 

SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.  SEKO Greater China is growing fast, currently with 6 offices, 10 Warehouses and over 200 members of staff.

Our culture is built around taking care of our customers, delivering solutions, teamwork and working hard and playing  hard.  If you relish a challenge, and feel you have what it takes to work at the peak of the Supply Chain industry, our career opportunities will definitely be of interest to you.

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