Our Client Information

Our client is a design brand of the mobile accessory business, available in the finest stores globally and exported to more than 50 countries, is looking for ‘A’ players to reinforce the HK team. Based in the designated territory, the successful applicant will join an international and dynamic team dedicated to developing the growth of the company.

About the Role

A newly created position which has been identified as central to the continued growth and success of Company success story. This position overseas the full scope of logistics operations, including B2B and B2C orders fulfillment, warehouse operations management with our 3rd parties 3PL, overall carrier’s management and the comprehensive reverse logistics management. This is a rare and exceptional new opportunity for a dynamic supply chain and logistics professional to play a leading role in shaping the future of the company.

Main responsibilities

Systems, processes and shipping compliance

• Support the deployment of Warehouse Management System module integration by validating specifications in liaison with our System Manager and our 3PL warehouse
• Administrate and propose evolution to Warehouse Management System module
• Audit existing client’s compliance requirements
• Set up Company logistics and routing guidelines in order to streamline and standardize existing compliance requirements
• Ensure validation and control proper new clients on boarding on every shipping and order preparation
• Monitor proactively regulations changes and update internally and externally
• Review and improve processes to drive efficiency with 3PL. Identify and drive key operational and cost saving improvement opportunities

Orders fulfillment (offline and ecommerce)

• Manages the order fulfillment process including order entry, administration, and shipping (including order processing, compliance, shipping status, delivery and customer service)
• Oversees the order tracking process and ensures orders are processed in accordance with the Company customer service standards.
• Set up internal and external reporting for fulfillment activity
• Drive implementation on of e-commerce fulfillment platform and processes in Hong Kong
• Coordinate with warehouse for order fulfillment activities and track delivery of goods
• Review fulfillments issues with clients and propose continuous operational actions

3PL and warehouse management

• Lead and Manage all aspects of 3PL business operations to include account relationship building and team communications with the operations team for successful implementation of 3PL business practices.
• Direct operations to maximize workflow and spatial utilization. Responsible for the budgets of the operations projects managed.
• Oversee 3PL account management with existing clients and develop/support new client initiation process
• Conduct regular review of performance and pricing with 3PL warehouse to review bills, invoices and any related documentation applicable.
• Manage and plan transportations and operations capacity to fully optimize the order fulfillment operations and to reach accurate delivery.
• Manage and ensure accuracy of all inventories by keeping track of quality, quantity, stock levels and delivery schedules, including consumable inventory.

Carriers and forwarders management

• Coordinate the company overseas & local suppliers, forwarders, 3rd party logistics service providers
• Conduct regular review of pricing and performance with service providers to ensure SLAs are met and ensure operational KPIs being controlled in line with target.
• Manage day-to-day 3PL warehouse operations.
• Manage and plan transportations and operations capacity to fully optimize the order fulfillment operations and to reach accurate delivery.

Reverse logistics and customer service

• Set up the return management (reverse logistics) function and respective practices
• In liaison with the Customer Service team, responsible managing products returns and warranty replacement for all regions and communicate to internal and external partners
• Set up recycling and repairing processes using either internal and external parties
• Follow defectives returns KPI credit notes from manufacturers in liaison with Procurement Manager
• Responsible for the product lifecycle forecasting from launch to EOL
• Drive and influence decisions on return or disposal

Requirements – Skills and Abilities

• Degree in Supply Chain, Logistics or related background
• Possesses 8-10 years’ working experience in Logistics Operations function, with more than 2 years in managerial position either in international complex distribution, FMCG and/or manufacturing environment
• Experience in 3PL Management, e-commerce fulfilment and complex logistics is a must
• Excellent management and leadership skills, problem solving and interpersonal skills and enjoys interacting with different levels of the organization
• Ability to audit existing situation and transformation is key
• Excellent business acumen
• Excellent command of English
• Knowledge of Microsoft Dynamics NAV is a plus
• Experience in consumer electronics industry or tech is a plus

Package

• Compensation package composed by a 12 months-based salary and performance bonus
• Above average holiday and sick leaves
• Compromise medical insurance / products allowance and discounts